At SILKTRAIL, we take pride in using only the highest quality materials for our handbags. Our collection features premium leather, soft suede, and eco-friendly alternatives, including sustainably sourced fabrics. We are committed to sustainability and work closely with our suppliers to ensure the materials we use are responsibly sourced. For example, many of our leather products are made from certified, vegetable-tanned leather, which uses natural processes to reduce environmental impact. Additionally, we use plant-based dyes and other eco-conscious methods in our production process, helping to ensure that your handbag is as kind to the planet as it is to your style.

Yes, SILKTRAIL is proud to offer international shipping to a variety of countries. We want all our customers, no matter where they are in the world, to experience the luxury and craftsmanship of our handbags. Shipping fees are calculated based on the destination country and the weight of the order. During checkout, you will see the exact shipping costs before completing your purchase. We also offer expedited shipping options for faster delivery. Please note that international shipments may be subject to customs duties, taxes, or import fees, depending on the regulations of your country. These additional fees are the responsibility of the customer.

To keep your SILKTRAIL handbag looking as good as new, we recommend following a few simple care tips. First, store your handbag in a dust bag when not in use to protect it from dust, dirt, and sunlight. If your bag is made of leather, gently clean it with a soft, damp cloth and allow it to dry naturally. For leather handbags, we suggest using a high-quality leather conditioner every few months to maintain the softness and sheen of the material. For suede or fabric bags, avoid getting them wet and use a soft brush to remove dust. Additionally, avoid overloading your bag with heavy items, as this can cause the material to stretch or lose shape. By following these simple steps, your SILKTRAIL handbag will continue to shine season after season.

Yes, we want you to be completely satisfied with your SILKTRAIL purchase, which is why we offer a 30-day return and exchange policy. If for any reason you are not fully satisfied with your handbag, you can return it within 30 days of receiving it. The item must be in its original condition, unworn, and with all tags attached. To initiate a return or exchange, simply contact our customer service team, and we will guide you through the process. Please note that we do not accept returns or exchanges on custom-made or final sale items. For returns or exchanges outside the 30-day period, we may not be able to accommodate the request.

We understand how frustrating it can be to fall in love with a handbag, only to find out it’s out of stock. At SILKTRAIL, we keep our inventory updated in real-time. When you browse our website, you will be able to see if an item is available for purchase. If an item is out of stock, we offer the option to sign up for a back-in-stock notification. This way, you’ll be the first to know when the item becomes available again. We also encourage you to check the product page regularly, as we often restock popular items. Additionally, if you are interested in a particular color or size and can’t find it on our website, feel free to reach out to our customer service team, who can assist in finding a solution or provide alternative options.